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Tag Archives | listening skills
It’s A Two-Way Street
When a face-to-face meeting goes less well than it could, it’s often because people forget that dialogue is a two-way process. I work with businesspeople constantly who think a business conversation is mainly a matter of telling. Stating a position, explaining a rationale, proving you’re the expert… these are the sorts of aims that people […]
Play Host
Arriving at a gathering of human beings where you don’t know many – or any – others can feel pretty daunting. For some people, it’s a lot worse if they’re the audience for your presentation. Others don’t mind that idea nearly as much as the thought of having to strike up ad hoc conversations with […]
The Spaces In Between…
Most of us have probably met the guy in the cartoon at some point. (Let’s overlook the possibility that any of us might actually BE the guy in the cartoon…) Dialogue is a two-way street, of course – but sometimes people think that showing an interest is about firing a relentless sequence of questions at […]
Assuming You’re Right… But Supposing You’re Wrong?
The problem with assumptions is that most of us don’t realise we’ve made them until they turn out to be wrong. We all make assumptions about others that instantly shape our attitudes and behaviour towards them. It can be hard to make adjustments later on. That’s part of the human condition, of course. There will […]